Refund Policy
Cakewalk Chicago Return & Refund Policy
Please review your order carefully before completing payment.
TL/DR All sales are final. We do not accept returns or exchanges for change of mind, incorrect customer selection, custom items, edible products, or completed services. If Cakewalk makes an error, provides an incorrect or defective item, or cannot provide merchandise you already paid for, we will review the issue and correct it as appropriate. Nothing in this policy limits rights available under applicable law.
Edible Images, Custom Cuts & Custom Products
All edible images, custom cuts, personalized products, special orders, and other products made or prepared specifically for a customer are final sale and nonrefundable.
Because these items are created specifically for your order, they cannot be returned, exchanged, or refunded once production has begun or the order has been completed.
Edible & Food Products
Food products, edible decorations, edible colors, extracts, sprinkles, edible glitter, luster dust, and other consumable or food related products are final sale and cannot be returned or exchanged.
Personal Shopping Service
The $30 Personal Shopping fee is a nonrefundable service fee.
The fee pays for Cakewalk staff to check in store availability, locate requested merchandise, make approved substitutions, pull products, prepare the order, and create the merchandise invoice.
The Personal Shopping fee is not applied toward the merchandise purchase and is not refundable if some or all requested items are unavailable.
Merchandise selected through Personal Shopping is invoiced separately. Once the merchandise invoice is paid, those items are also considered final sale.
Merchandise Purchased Through Personal Shopping
Please review the merchandise invoice before paying it.
Payment of the invoice confirms your purchase of the listed merchandise.
Once paid, merchandise purchased through Personal Shopping cannot be returned, exchanged, or refunded because the products have been specifically pulled and held for your order.
Damaged, Defective or Incorrect Items
Please inspect your purchase when you receive it.
If Cakewalk provided the wrong item, or an item is defective or damaged before it is released to you, contact us as soon as possible at info@cakewalkchicago.com
Order Cancellations
Orders for custom products, edible images, custom cuts, Personal Shopping, or other services cannot be canceled once Cakewalk has begun work on the order.
Unavailable Merchandise
If merchandise has been paid for but Cakewalk is unable to provide the purchased item, Cakewalk will refund the amount paid for the unavailable merchandise when required.
For Personal Shopping orders, the separate Personal Shopping service fee remains nonrefundable because the shopping service has already been performed.
Sale Items and Gift Cards
Sale, clearance, and discontinued merchandise are final sale.
Gift cards are nonrefundable except where required by law.
Contact
Questions about an order or this policy may be sent to:
